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LOW SUGAR LAB

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LOW SUGAR LAB points

Earn more LOWSUGARLAB points and turn those points into awesome rewards!

WAYS TO EARN

Sign Up – 50 points

Place an order – 1 point for every RM1 spent

Write a product review – 10 points

Orders:

Q1: How to order?

Step 1: Browse the products.
Step 2: Add to cart.
Step 4: Complete the payment.
Step 5: Your order is confirmed!

Q2: How to order fresh bake?

Step 1: Browse the products.
Step 2: Select your preferred date and time.
Step 3: Select your pick up location or delivery

Step 4: Add to cart.
Step 4: Complete the payment.
Step 5: Your order is confirmed!

Q3: Are the products Halal?

Yes, all of our products listed in the platform have been certified Halal by the Department of Islamic Development Malaysia (JAKIM) and the relevant recognised Islamic authorities. Our products also adhere to the highest quality and hygiene standards which is appreciated by both Muslim and non-Muslim consumers.

Q4: Are you using sugar substitute for fresh bake?

No, our sugar are made from sugarcane extract with cuztomized sucralose FCF. Perfect for diabetes and health conscious individuals.

Q5: I would like to request for an invoice/receipt.

Please e-mail us at admin@lowsugarlab.my to request for the invoice/receipt.

Q6: Do you take customised corporate orders?

Yes, all our corporate orders need a MOQ depending on the request.
Please submit on our 'Contact Us' page with all the necessary details.

Payment:

Q1. What forms of payment do you accept?
We accept Credit & Debit Card, Online Banking/FPX, GrabPay, Boost, TouchNGo, Maybank QRpay and Shopee Pay.

Delivery:

Q1: How much is the delivery fee?
We deliver to areas within 50km of our shop. You may check out the estimated delivery fee on the view cart page.
Q2: Can I choose the delivery time?
Yes, for selected item, you are allowed to select the time slot of 11am-1pm, 1-3pm, 3-5pm or 5-7pm before adding the product to your cart.
Q3: Can I request for a specific delivery time?
Sorry, we cannot arrange delivery at a specifically requested time as we arrange all our deliveries according to the areas and total distance of all orders we have per time slot. Drivers deliver to multiple areas in one trip and we cannot predict traffic conditions or potential unforeseen circumstances.
Q4: Will my order arrive on time?
We do our best to ensure that your orders reach you within the selected time frame. However, please keep in mind that unpredictable traffic conditions and possible unforeseen circumstances may cause delays in deliveries as drivers deliver to multiple locations in one trip. Please select an earlier time slot, or opt for self pickup if you cannot risk receiving the cakes later than expected.