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Terms Of Use:
By accessing, browsing and/or using this website you agree to the following terms. If you do not agree to the terms and conditions below, please do not access this site or any web pages thereof.

About This Website

1. We may change the website content at any time. We are not responsible for any errors or omissions in the website content.

2. As a user of www.lowsugarlab.my, you should make your own enquiries before entering into any transaction by relying on the information on www.lowsugarlab.my or using any service which is accessible using www.lowsugarlab.my.

3. We are not liable for the contents of any other websites that you may access from www.lowsugarlab.my.

4. The contents of www.lowsugarlab.my and any products or services available through www.lowsugarlab.my are meant for Malaysian residents only.

5. We may change any of the Terms of Use from time to time without notice. Such changes will become effective immediately upon publishing the new terms and conditions on www.lowsugarlab.my. If you continue to use www.lowsugarlab.my after the changes you will be deemed to accept such change.


1. You may use a security credential (“Member ID”) to access www.lowsugarlab.my. The Member ID could take the form of an email address as username and password, a digital certificate or another security-related technology. The Member ID may be used only for the purposes of accessing www.lowsugarlab.my and for authorizing instructions or requests using the services which may be available from www.lowsugarlab.my. Any other use of your Member ID is prohibited.

2. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. We are not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures. We request that you promptly report to us any unauthorized use of your password.

3. We will take reasonable steps to secure www.lowsugarlab.my and the systems in our control that are used to access www.lowsugarlab.my. However, the internet may be unreliable and is a difficult medium to secure. We do not guarantee the security of www.lowsugarlab.my or the systems (including the internet and your hardware and software) used to access www.lowsugarlab.my, or any information that passes through such systems.

Use of This Website

1. You must not:
a. use www.lowsugarlab.my for any activities, or post or transmit to or via www.lowsugarlab.my any information or materials, which breach any laws or regulations, infringe a third party’s rights or privacy, or are contrary to any relevant standards or codes;

b. use www.lowsugarlab.my, or post to or transmit to or via www.lowsugarlab.my any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which inhibits any other user from using or enjoying www.lowsugarlab.my ;

c. use www.lowsugarlab.my to send unsolicited commercial or bulk electronic mail messages to anyone;

d. make any fraudulent or speculative enquiries, bookings, reservations or requests using www.lowsugarlab.my;

e. use another’s Member ID or name without permission;

f. provide false information when registering or changing your www.lowsugarlab.my registration details;

g. impersonate another person when using www.lowsugarlab.my;

h. post to or transmit to or via www.lowsugarlab.my any obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings;

i. tamper with, hinder the operation of or make unauthorized modifications to www.lowsugarlab.my;

j. knowingly transmit any virus or other disabling feature to or via www.lowsugarlab.my; and

k. attempt any of the above acts or permit another person to do any of the above acts.

Third Party Sites

1. This website contains links to third party sites. You acknowledge that we have no control over the content of such third-party site. We are not responsible for the condition or the content of those sites. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site (s) or the products or services provided there. Any personal information that you make available on such third-party sites will be subject to the relevant third party’s privacy policy (if any) and not to our privacy policy. Before disclosing your personal information on such third-party site, you should check that third party’s privacy policy.

2. You access those third-party sites and use their products and services solely at your own risk. We do not represent that the content or services available from third party sites are appropriate or available for use in all parts of Malaysia. If you access other content or services from third party sites, we are not responsible for your compliance with local laws or other applicable laws.

Personal Information

1. By submitting your personal information or using www.lowsugarlab.my, you have given us your consent to collect, record, hold, store, use and disclose your personal information according to our privacy notice which is available at https://www.lowsugarlab.my

Prices and Products and Services

1. All prices displayed and products offered for supply on www.lowsugarlab.my are provided for information purposes only and are subject to change without notice. You should check the price of a product before placing an order for it. You should also check the price and the product description in the order summary before checkout and upon successful purchase. If there is any discrepancy in the charges or products purchased, you must notify us of such discrepancy via Contact Us or email to hello@lowsugarlab.my

2. Your purchase, use of our products and services are governed by the prevailing relevant Terms and Conditions of Service and any additional terms and conditions which are specifically applicable to a product or service including the terms set out in the Return & Refund Policy and Shipping & Delivery.


1. We do not guarantee that your use of www.lowsugarlab.my will be confidential.

2. Any comments, suggestions, feedback, questions, ideas or other material you send or post to www.lowsugarlab.my by any means may not be secure during its transmission over the internet. They will be treated as non-confidential information and non-proprietary and you agree that we may use, reproduce, publish, modify, adopt and transmit them to others in conducting our business, including but not limited to marketing our products and services.


1. As part of some www.lowsugarlab.my services are available via www.lowsugarlab.my, we may communicate with you via email, or an SMS, or both, to an email address or a mobile phone number nominated by you. When we do this, the following will apply:

2. You are responsible for ensuring that your contact details for the online service/s are current, your email service or mobile phone account is operational and that you check your emails or mobile phone regularly for messages and

3. you must notify us as soon as possible of any changes to your contact details for the online services using the online method provided by us

General Matters

1. This website is governed by the laws of Malaysia and you irrevocably submit to the jurisdiction of the courts of Malaysia for determining any dispute concerning the Terms of Use. This website may be accessed throughout Malaysia and overseas. We do not represent that the content of www.lowsugarlab.my complies with the laws (including intellectual property laws) of any country outside Malaysia. If you access www.lowsugarlab.my from outside Malaysia, you are responsible for ensuring compliance with all laws in the place where you are located.

2. If any of the Terms of Use are invalid or unenforceable, it will be struck out and the remaining terms will remain in force.

3. If we do not act in relation to a breach by you of the Terms of Use, this does not waive our right to act with respect to later or similar breaches.

4. References to “us”, “our” or “we” mean Low Sugar Lab Sdn Bhd  (868551-H).